Add some general information about your delivery and shipping policies.
Christmas Delivery Cut-Off Times
To ensure your order arrives in time for Christmas, please place your order before the deadlines below:
🚚 Royal Mail Delivery
Last order date:
🕒 23rd December – 3:00pm
🏠 Local Delivery
Last order date:
🕘 24th December – 9:00am
❗ Orders Placed After These Times
Any orders placed after the above cut-off times will be dispatched on 29th December.
Delivery Via Local Same Day
Royal Mail First Class Tracked 24
- Order by 3 pm for same-day dispatch*
-
1-2 days (not a guaranteed service)
- Monday to Friday delivery (*excluding weekends and bank holidays)
-
FREE on orders over £20
-
£2.99 for orders under £20
DPD Local - Next Working Day Service
- Order by 3 pm for same-day dispatch and next-day delivery*
- Monday to Friday delivery (*excluding weekends and bank holidays)
- Next Day Vape Delivery
- Fully tracked with a 1-hour delivery window
- Signature required, with safe place or collection point options available
-
FREE on orders over £30
-
£7.50 for orders under £30
*Terms apply.
Missing a delivery
If undelivered within 7 working days, please track the item with tracking number or contact customerservices@ilovevapour.com or call 01525 714001
Returns
We understand that receiving defective or damaged goods can be frustrating, and we want to ensure that you have a seamless experience with our customer service team. If you happen to receive any defective items, please reach out to us within 24 hours of receipt. We kindly request that you do not dispose of the goods until we have had a chance to investigate the issue.
Once we receive the defective goods, our dedicated team will thoroughly test and inspect the product. If it is found to be defective, we will promptly offer you a refund or replacement within 30 days. Rest assured, any refunds will be processed using the same payment method used for your initial order.
In the unlikely event that the product is no longer available, we will issue a refund inclusive of your postage fees. Alternatively, we can offer an exchange for an alternative product of your choice.
Please note that if it is determined that the goods are not defective or if damage is caused by misuse, accidental damage, or wear and tear, we will be unable to provide a replacement or raise a credit. In such cases, you will be responsible for any costs incurred.
At I Love Vapour, we strive to deliver high-quality products and exceptional customer service. If you have any further questions or concerns regarding defective or damaged goods, please do not hesitate to contact our friendly customer service team who will be more than happy to assist you.
If you are not happy with any of our products and would like to return them within 28 days of purchase un-used and un damaged then please email customerservices@ilovevapour.com
Refunds will be made within 24hrs of the product being returned, all returns must be sent via recorded delivery.
How to Returning the Items
Please ensure all returned items in the original box are packaged securely and sent to the address below, with the full name, original order number and reason for return written on the outside.
I Love Vapour Ltd 2 Station Square, Flitwick, Bedfordshire, MK45 1DP.
